Terms and Conditions

General Information
You will find your cabin/home fully equipped with all of the linens, towels, bedding, dishes, flatware, cookware & bake ware, coffee maker with filters, microwave, dish soap, shampoo, dish washer and laundry soap (if your cabin has a dishwasher and washer and dryer) and toasters. Optionally, you may want to bring coffee, paper towels, napkins, personal toiletries, hairdryer, and briquettes for places without propane barbecues. We supply toilet paper and personal hand soaps. Most of the cabins have Smart TV streaming options with DVD players.

The cabins are heated with electric heat, propane and/or fireplaces. Free DVDs and books on the area are available at the Wallowa Lake Resort office. On making your reservation you will need to pay a deposit equal to one night's base rent. We accept VISA/MasterCard and Discover for your deposit. Upon receipt of your deposit we will send you a confirmation. The confirmation will show only your rate, a one time standard cleaning fee, and will also show a 6.5% motel tax ( MOTEL TAX COULD CHANGE AT ANY TIME DUE TO STATE AND COUNTY LAWS ). Your date is not guaranteed until we process your deposit and we send you a confirmation. The remaining amount for your reservation is due upon your arrival. {you do not need to pay balance before checking in} 

Maximum Occupancy

• Each of our homes and cabins state their maximum occupancy. If it states it sleeps 6, it means you cannot have more than 6 people at the property at anytime during your stay.
• THERE ARE NO GROUP GATHERINGS. (Do not assume you can rent a home and use it for the central gathering place for any number of visitors.)
• RV’S AND TENTS ARE NOT PERMITTED AT ANY CABIN.
• Exceeding occupancy of people and cars could result in termination of your stay without a refund.

Cancellations

• Please be aware there are no refunds for late arrivals, no shows, early departures, poor weather, Illnesses, smoke due to wildfires and acts of nature or neighboring construction noise. 
• If you cancel your reservation with more then 30 days till the check in date then there is a $75 cancellation fee.
• If you cancel your reservation with 29-15 days before your check in date you will lose the deposit. (one night stay)
• If you cancel your reservation with less then 14 days before your check in date you will lose your deposit plus whatever nights that we are unable to re-rent.

Cabin or Date Changes

• There is a $25.00 processing fee for changes to your reservation date or rental cabin if the change is made more then 30 days before your arrival. Changes within 30 days of your arrival will follow the cancellation policy.

Pets
Wallowa Lake Resorts LLC has dog friendly cabins. Our ability to allow pets is determined by how well our guests adhere to the pet policies. Pets are permitted at many of our vacation rentals (maximum of 2). There is a nonrefundable $15/night cleaning fee for each pet. Please be a responsible pet owner and adhere to the following pet owner rules:

• Pets may only be left alone in our vacation rentals if they are in a crate. We have a limited loaner crates if you do not have one.
• You are responsible for any damage by your pet.
• Pets must be kept on a leash when outside unless they are on the enclosed decks of the pet friendly cabins/homes.
• Clean up after your pets using the Doggy Bags provided in your 'Doggy Care Kit'. We provide Doggy Doo Doo Bags by our office if you require more. 
• Clean up after your pet when it does it's business outside, leaving this for us to clean up will result in a $40hr charge, minimum charge $40.
• If a pet uses the furniture or beds please use the sheets provided in your 'Doggy Care Kit'. IF THE BEDDING OR FURNITURE MUST BE CLEANED BECAUSE OF PET HAIR YOU WILL BE CHARGED AN ADDITIONAL PET CLEANING FEE OF $100.00 MINIMUM.
• Barking dogs are not permitted. If your dog barks excessively you may be asked to leave with no refund.
• All dogs that come to Wallowa Lake Resorts LLC must be friendly. If your dog cannot be approached by other guests or dogs, please do not bring them.

Some Cabins are "No Pets Allowed"

• Wallowa Lake Resorts LLC has a few vacation rentals that do not allow pets. For these homes a pet is not allowed on the property, in a crate, or in a vehicle. If a pet is detected, there will be a $300per day per dog none compliance fee charge processed on your credit card plus any cleaning along with being evicted from the cabin.

Outside Fires

• Outside fires & fireworks are NOT ALLOWED at any cabin at any time. If a fire is detected, you will be evicted immediately and no refunds issued. This includes propane firepits.

Smoking

• All units are non-smoking of any kind this includes cigarettes, vaping, and marijuana etc. If smoke/smell is detected a $300.00 fee plus cleaning costs are applied to your credit card.

Check In

• Check-in time is from 4PM on.
• Rental balance is due upon arrival and at that time you will be provided a key and directions to your cabin. If you are arriving after 5PM, a key and directions will be in an envelope clipped to the wall to the left of the front office door.. Please remember to check in at the office by 11am the next day. The office is closed 11AM to 3:30PM to get your cabins ready, NO ONE WILL BE IN THE OFFICE BEFORE 3:30PM FOR EARLY CHECK-INS.There is a call box by the office door to assist you in locating your cabin after office hours. PLEASE DO NOT USE CALL BOX DURING THE DAY FOR EARLY CHECK-INS AS WE ARE DOING REPAIRS AND CLEANING CABINS. Thank you for your cooperation.
• If your cabin is ready early we will clip an envelope with your last name on it outside to the left of the front office door.

Check Out

• Check-out time is 11am.
• Prior to leaving, empty the refrigerator, wash & put away your dishes, and leave your key in our office key box. If dishes are not done or your place is excessively dirty, there will be additional cleaning fees at $30.00/hr. charged to your credit card.

Cabin Damages

• Please report any accidents or broken items in your cabin before your departure. WLR will repair/replace items as quickly as possible. Any damage, repairs, or replacing to the cabin which occurs during your stay will be charged to the credit card used for your deposit.

LIABILITY

• All facilities are used at your own risk. Our equipment, apparatus, and facilities are furnished solely for the convenience of our registered guest.
• All persons using such do so at their own risk. The management and owners will not be responsible for accidents, injuries or loss of property by fire, theft, wind or act of God.
• The management reserves the right to make site changes when necessary. We reserve the right to refuse service to anyone and will not be responsible for accidents, injuries or loss of valuables of any kind. All rules are subject to change.
• Please be aware there are no refunds for late arrivals, no shows, early departures, poor weather, Illnesses and acts of nature or neighboring construction noise. If you have ideas for improving our cabins please complete a comment sheet.

Please know that we are in a rural area and lots of times life runs slower here. Most times it is a great thing. However, we can not control, refund for items we can not control such as wifi service, cell phone service, repair timelines, etc. We do our best to fix any problem as quickly as possible, but rural life is still rural life.